Tapping Frontline Workers

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As you know, frontline workers, or the workers who interact directly with customers and provide services in industries like retail, healthcare, food service, and hospitality, help make up the backbone of today's workforce. However, frontline workforce talent development presents numerous challenges:

  • Many frontline workers say the workforce development and job training programs available to them aren't relevant, and most workers don't have the capacity to complete these programs for degrees or certificates.

  • Adult education providers worry a lack of data and data analysis capacity inhibits staff from evaluating and improving their services.

  • Employers worry about the longevity of a company with high turnover rates, record low unemployment rates, and an absence of a talent pipeline.

Digital Promise just launched "Tapping Data for Frontline Talent Development" a new, interactive report that shares how the seamless and secure sharing of data is key to creating more effective learning and career pathways for frontline service workers.

Not only can data sharing help to improve programs and services, it can create more personalized interventions for education providers supporting frontline workers, and it can also improve talent pipelines for employers. The research included in this report was made possible through funding by the Walmart Foundation.